What is a free trial?
You can use MonCargo's Standard plan for 30 days free of charge.
Will I be charged if I don't subscribe to a paid plan after the free trial ends?
No, there will be no automatic switch to a paid plan after the free trial ends. No charges will be applied unless you upgrade.
Does container tracking support transshipment?
Yes, container tracking supports transshipment. You will receive email notifications when the vessel departs or arrives at a transshipment location.
Can I track House B/L?
No, container tracking is not available for House B/L. Please register using the Master B/L or provide the container number if you only have the House B/L.
Can I select email notifications for specific containers?
Yes, email notifications are enabled by default, but you can turn them off for specific containers if you don't need them.
Is it possible to bulk register containers for tracking?
Yes, you can use CSV bulk registration. Select 'Multiple' from the 'Container List' on the dashboard.
If the desired shipping line is not supported, can it be added?
Adding shipping lines is possible depending on the carrier. There is no fee for adding through development, so please feel free to contact us.
What should I do if I mistakenly register a wrong shipping line or number?
You can delete it through the management interface. Deleted or archived containers will not count towards tracking limits and no additional charges will be incurred.
What is the team feature?
The team feature allows members within a team to track the same containers, making it convenient for multiple people to track the same containers. It is often used as a separate folder for different areas, departments, organizations, or customers. The team feature is available in all plans and you can create as many teams as you need. Note that team members can be added at the corporate level you are contracted with.
How can I upgrade to a paid plan?
Click on the 'Upgrade' button in the MonCargo dashboard, select the plan, and proceed with the application.
Is there an additional fee for API usage?
Currently, API usage is provided at no additional cost for users of the Standard plan or higher.
What payment methods are available?
You can pay by credit card or bank transfer via invoice.