MonCargo Terms of Service

This English version is provided for reference only.

Effective date: 20 January 2026

This English reference translation has been fully updated to reflect the revised Japanese master terms.

Substantive modifications have been made. In the event of any discrepancy, the Japanese original shall prevail.

Article 1 (Application of these Terms of Use, etc.)

These Terms of Use (hereinafter, the “Terms”) set forth the conditions necessary for a user (hereinafter, the “Subscriber”) to use the MonCargo software service (hereinafter, the “Service”) provided by MonCargo Inc. (hereinafter, the “Company”). The Service includes the non-exclusive integration between the Service and any system operated or managed by the Subscriber (hereinafter, the “Subscriber System”) for the purpose of using within the Subscriber System the information provided to the Subscriber through the Service.
All Subscribers shall use the Service in accordance with the conditions set forth in these Terms.
A contract for use of the Service (hereinafter, the “Agreement”) shall be deemed concluded when the Subscriber agrees to these Terms and completes the application process as set forth in Article 3. If the Subscriber is a legal entity, the Company may, regardless of its awareness thereof, deem any actions performed in connection with the use of the Service to be actions taken by the Subscriber itself or by officers or employees of the Subscriber who are duly authorized to act on its behalf.
With respect to any and all actions taken by a person (hereinafter, the “Invitee”) who is invited by the Subscriber to use the Service via the user invitation function provided within the Service (hereinafter, the “Invitation Function”), the Company may, regardless of its awareness thereof, deem such actions to be those of the Subscriber itself or of officers or employees of the Subscriber duly authorized to act on its behalf.
The Invitee shall agree to these Terms at the time of commencing use of the Service. The provisions of Article 1, Paragraphs 1, 5 through 7; Article 2; Articles 6 through 16; Article 17, Paragraphs 1 (first sentence) and 2; and Articles 18 and subsequent Articles shall apply mutatis mutandis to the Invitee. In such case, the term “Subscriber” as used in those provisions shall be construed to include the Invitee.
The Invitee hereby agrees in advance and shall make no objection to the fact that, for any reason, if the Subscriber who invited the Invitee (hereinafter, the “Inviter”) ceases to use the Service, or if the Agreement between the Company and the Inviter terminates, the Invitee will automatically become unable to use the Service.
The Company shall bear no liability for any disputes or other issues that arise between the Inviter and the Invitee or any third party as a result of use of the Invitation Function. If the Company incurs any damages due to such disputes or issues, the Inviter shall fully compensate the Company for all such damages.
Subscribers who use the Service for a fee may, in accordance with procedures and methods separately prescribed by the Company, also use the paid MonCargo Connect feature (hereinafter, the “Connect Feature”). Details regarding the Connect Feature—including its content, specifications, terms of use, usage fees, and other particulars—shall be separately prescribed by the Company.
With respect to the use of the Service by Guest Users (meaning guests invited by a Subscriber via the Connect Feature; hereinafter, the same shall apply), the provisions of Paragraphs 4 through 7 of this Article shall apply mutatis mutandis. In such case, Guest Users shall be deemed to fall within the definition of Invitees.

Article 2 (Amendment of the Terms)

The Company may amend these Terms from time to time in accordance with Article 548-4 of the Civil Code of Japan if any of the following conditions are met. After such amendment, the Agreement shall be governed by the amended Terms.
(1) If the amendment conforms to the general interests of the Subscribers.
(2) If the amendment is reasonable in light of the purpose of the Agreement, the necessity of the amendment, the appropriateness of the amended content, and other relevant circumstances.
When amending these Terms, the Company shall determine the effective date of the amended Terms and shall notify or otherwise make the contents and effective date of the amended Terms known to the Subscribers no later than one week prior to the effective date by means of notice, posting on the Service, or another method prescribed by the Company.
Notwithstanding the preceding two paragraphs, if a Subscriber uses the Service after such notice or does not complete cancellation procedures within the period prescribed by the Company, the Subscriber shall be deemed to have consented to the amendment of the Terms.

Article 3 (Conclusion of the Agreement)

A person who intends to become a Subscriber (including persons intending to use the Service during the trial period set forth in Article 4; hereinafter, the “Applicant”) shall agree to the Terms and apply for the Service (hereinafter, an “Application”) by providing the Company with the information requested by the Company (hereinafter, “Subscriber Information”) through the procedure separately specified by the Company.
By submitting an Application, the Applicant shall be deemed to have accepted the Terms at the time the Application is submitted.
In the event that a separate quotation or other document includes specific provisions that differ from these Terms, the provisions in such quotation or document shall prevail.
Use of the Service shall commence on the earlier of (i) the date on which the Company notifies the Subscriber of the start of the Service or (ii) the date on which the Subscriber begins using the Service (hereinafter, the “Service Commencement Date”).
The Company may, at its discretion, reject an Application and decline to conclude the Agreement. In such case, the Company shall have no obligation to disclose the reason for rejection and shall bear no liability for any damage incurred by the Applicant as a result of such rejection.

Article 4 (Service Fees)

The Subscriber shall pay the fees for the Service in accordance with the fee schedule prescribed by the Company.
Except where the Company and the Subscriber separately agree on a payment method, payment of the Service fees shall be made in accordance with all services provided by Stripe under the Stripe Connect account agreement, including the Stripe Terms of Service and other rules prescribed by Stripe (collectively, the “Stripe Service Agreement”).
By agreeing to these Terms, the Subscriber agrees to be bound by the Stripe Service Agreement, as may be amended by Stripe from time to time.
In order to enable provision of payment processing services via Stripe within the Service, the Subscriber agrees, at its own responsibility, to provide Stripe with accurate and complete information regarding the Subscriber, and permits the Company to obtain such information and transaction information related to the Subscriber’s use of Stripe’s payment processing services (excluding credit card information such as card numbers, service codes, expiration dates, and sensitive authentication data).
Fees paid for the Service shall be non-refundable, except where refund is required due to reasons attributable to the Company.
Notwithstanding the preceding paragraphs, the Subscriber may use the Service free of charge during the trial period separately prescribed by the Company (the “Trial Period”).
A Subscriber who wishes to continue using the Service on a paid basis after expiration of the Trial Period pursuant to Paragraphs 1 through 3 shall complete the procedures separately prescribed by the Company.
Where, pursuant to Paragraph 2, the parties agree that Service fees shall be paid by bank transfer to a financial institution account, the Subscriber shall bear all bank transfer fees as well as any costs arising from fluctuations in exchange rates when payment is made in a currency different from that stated in the quotation.

Article 5 (Term of the Agreement)

The term of the Agreement shall be the period separately agreed between the Subscriber and the Company. The commencement date of the term shall be the date on which use of the Service begins.
Unless either the Subscriber or the Company expresses an intention not to renew at least thirty (30) days prior to the expiration of the term, the Agreement shall automatically renew for an additional term identical to the initial term under the same conditions, and shall thereafter continue to renew in the same manner.
The Subscriber may not terminate the Agreement during the term thereof. If the Subscriber terminates the Agreement, in whole or in part, for its own convenience, the Subscriber shall pay to the Company, as a cancellation fee, the Service fees due for the remainder of the original contract term. Any amounts already paid shall be applied thereto, and any deficiency shall be paid separately.
If the Company determines that continuation of the Service has become difficult, the Company may terminate the Agreement. Except in cases of willful misconduct or gross negligence on the part of the Company, the Company shall bear no liability for any damages incurred by the Subscriber as a result of such termination.
Either the Subscriber or the Company may immediately terminate all or part of the Agreement without any prior notice or demand if the other party falls under any of the following items:
(1) A bill or check is dishonored;
(2) An attachment, provisional attachment, provisional disposition, or auction is filed, or disposition for failure to pay taxes is effected;
(3) A petition is filed for commencement of bankruptcy proceedings, special mediation proceedings, corporate reorganization proceedings, civil rehabilitation proceedings, or other similar insolvency proceedings, or the party enters liquidation;
(4) Other reasonable grounds arise for judging that provision of the Service may become difficult;
(5) The party resolves to dissolve or intends to transfer all or a material part of the business related to performance of the Agreement to a third party;
(6) The party receives cancellation or suspension of business by a supervisory authority, or intends to discontinue or transfer its business, and is reasonably deemed unable to perform the Agreement;
(7) An act in violation of Article 15 is committed.
If the Company terminates the Agreement pursuant to the preceding paragraph due to the Subscriber falling under any of the items therein, the Subscriber shall immediately pay to the Company the cancellation fee set forth in Paragraph 2.
If the Subscriber terminates the Agreement pursuant to Paragraph 4 due to the Company falling under any of the items therein, Paragraph 2 shall not apply, and no cancellation fee shall arise.
Even after termination of the Agreement, the provisions of Article 1, Paragraphs 6 and 7; Article 4, Paragraph 3; Article 5, Paragraphs 2, 3, 5, and 6; Article 7, Paragraphs 2 and 4 through 7; Article 8, Paragraphs 5 and 6; Article 11; Article 12; Article 14; Article 16; Article 18; and Articles 20 through 22 shall remain in full force and effect.
Notwithstanding the foregoing, Article 16 shall survive only for the respective periods specified therein.

Article 6 (Provision of the Service)

The Company shall provide the Service to the Subscriber in accordance with the Agreement and with the care of a prudent manager.
The content of the Service shall be as separately prescribed by the Company.

Article 7 (Use of the Service)

The Subscriber shall, at its own expense and responsibility, prepare all necessary environments for receiving the Service, including equipment, means of communication and transportation, and the Subscriber System. All communication costs required for use of the Service shall be borne solely by the Subscriber.
The Subscriber shall be responsible for managing information related to the Subscriber and its communication devices. The Subscriber shall bear all responsibility for any damages arising from insufficient management, user error, or third-party use of Registered Information (meaning Subscriber Information and any other information registered by the Subscriber in the Service after commencement of use) or communication devices. The Company shall bear no responsibility unless due to willful misconduct or gross negligence.
If there is a risk that the Subscriber’s information or communication devices may be used by a third party, the Subscriber shall promptly notify the Company and comply with any instructions provided by the Company.
Regardless of reason, upon termination of this Agreement or cessation of use of the Service (including cases where the Subscriber does not continue after the Trial Period), the Company may take measures to prohibit the Subscriber from accessing the Service and shall not be liable for any resulting damages.
The Subscriber shall, at its own responsibility and discretion, send, upload, download, or store Connect-related Information (meaning all files, texts, and other data transmitted, uploaded, downloaded, or stored via the Connect Feature). The Company shall not be obligated to confirm, verify, or ensure the accuracy, completeness, validity, usefulness, or security of such Connect-related Information.
The Subscriber shall, at its own responsibility, back up and store Connect-related Information. The Company shall bear no liability for any damages incurred by the Subscriber due to loss, corruption, or mishandling of Connect-related Information, including damages resulting from user error or other reasons attributable to the Subscriber.
The Company shall not guarantee the storage or continued provision within the Service of any data provided by the Subscriber to the Company via the Service, including Connect-related Information, or any data provided by the Company to the Subscriber via the Service.
The Company may provide logs of the Subscriber’s operations within the Service to authorized administrators of the Subscriber for the purpose of sharing usage data.

Article 8 (Service Level)

The Company shall accept inquiries or consultations from the Subscriber regarding investigation of causes and avoidance measures in cases where the Service does not function properly.
The Company shall not provide support for issues outside the scope of the preceding paragraph, including inquiries regarding the Subscriber System, services or software individually introduced by the Subscriber, software used in combination with the Service (excluding software provided by the Company as part of the Service), or inquiries regarding the internal structure of the Company’s service infrastructure.
The Company shall bear no liability for any damages incurred by the Subscriber due to additions, changes, interruptions, or termination of the Service. This shall also apply in the event of display speed degradation or system failure caused by excessive access or other unforeseen factors.
The Company shall have no obligation to store Registered Information.
The Company shall bear no responsibility regarding the legality, morality, reliability, or accuracy of Registered Information, or its conformity with the internal rules of the organization to which the Subscriber belongs.
The Company shall bear no responsibility for security incidents (including unauthorized access and hacking by third parties) arising from functional limitations of the Subscriber’s equipment (including the Subscriber System) or the Subscriber’s failure to update the Company’s application software.

Article 9 (Response to Failures and Maintenance)

If the Subscriber discovers any malfunction or failure in the Service, the Subscriber shall promptly notify the Company. In the event of a malfunction, the Subscriber shall perform necessary tasks such as restarting the system in accordance with the Company’s instructions.

The Company may, if it deems necessary for maintenance or other reasons, suspend or modify the Service without prior notice to the Subscriber.

Article 10 (Security Assurance)

The Company shall manage Registered Information securely as confidential information and shall implement appropriate security measures.

The Subscriber shall take appropriate measures to manage Registered Information and prevent unauthorized use of the Service.

Article 11 (Prohibition on Assignment of Rights and Obligations)

The Subscriber shall not assign, lend, or otherwise transfer to any third party any rights or obligations under this Agreement.

Article 12 (Prohibition of Resale, etc.)

Unless otherwise specified in these Terms or approved in advance by the Company, the Subscriber shall not provide any part or all of the Service’s functionality to any third party, whether through resale, re-licensing, or otherwise.
Furthermore, unless approved in advance by the Company, the Subscriber shall not provide any portion of the data obtained through the Service to any third party for compensation.

Article 13 (Subcontracting)

The Company may subcontract to third parties all or part of the work related to provision of the Service under this Agreement at its own responsibility.

Article 14 (Copyright and Other Intellectual Property Rights Related to the Service)

The software, content, and other materials provided by the Company in the Service are subject to copyrights (including rights under Articles 27 and 28 of the Japanese Copyright Act) and other intellectual property rights held by the Company or third parties. Unless otherwise expressly permitted, the Subscriber may not reproduce, adapt, publicly transmit (including making transmittable), modify, decompile, disassemble, reverse-engineer, or otherwise process any such software or content.

Intellectual property rights, including copyrights, to Connect-related Information and other content registered by the Subscriber in the Service environment shall belong to the Subscriber or the third party that licensed such content to the Subscriber.
However, the Company may use such content for the purposes of providing and operating the Service, improving and enhancing the content of the Service, and developing new services.

Article 15 (Prohibited Acts)

The Subscriber shall not engage in any of the following acts when using the Service. If the Company determines, at its discretion, that the Subscriber has engaged or may engage in any of the following acts, the Company may, without prior notice, restrict use of the Service, terminate the Agreement under Article 5, or take other measures it reasonably deems necessary. The Company shall have no obligation to explain its criteria for determining prohibited acts.

Acts that violate these Terms;
Registering any of the following information as Registered Information:
a. Email addresses including domains acquired improperly;
b. Email addresses including domains not owned by the corporation or other entity to which the Subscriber belongs (provided, however, that if such entity does not own a domain, only email addresses explicitly approved by such entity may be used, and free email addresses are not permitted even in such cases);
c. Other false or inaccurate information;
Acts that infringe, or may infringe, any rights including copyrights, trademark rights, patent rights, or other intellectual property rights of the Company or any third party;
Acts such as reproducing, modifying, editing, deleting, combining with other programs, reverse-engineering, decompiling, disassembling, or creating mirror sites of all or part of the Service;
Accessing the Service or acquiring Service-related information by scraping, crawling (including using crawlers, robots, spiders), or other similar methods;
Attempting to disable or disabling Service-related security features;
Transmitting viruses or other harmful programs to the Service, or making them receivable; or placing excessive load on the systems, servers, or networks operating the Service;
Interfering with the Company’s business operations, the operation of the Service, or other Subscribers’ use of the Service;
Using the Service by impersonating another Subscriber’s account or otherwise acting as a third party;
Acts that cause disadvantage or damage to the Company or third parties;
Acts that damage the credibility of the Service or the Company;
Disseminating information contrary to governmental policy or discriminatory content based on race or ethnicity through the Service;
Acts that violate laws and regulations (including the Act on the Protection of Personal Information) or public order and morals;
Uploading or transmitting to the Service any information over which the Subscriber lacks the legal or contractual authority to do so, including confidential information or personal data without proper procedures;
Acts that unfairly discriminate against, slander, or defame others or otherwise damage their honor or reputation;
Sending or uploading information that would cause strong aversion or discomfort to others in light of socially accepted norms;
Sharing Connect-related Information beyond the scope permitted under confidentiality obligations or beyond the intended purpose of the Connect Feature;
Use of the Service by individuals or entities, directly or indirectly, conducting businesses or services that are similar to or competitive with the Service;
Use of the Service for the purpose of developing or providing, by the Subscriber or through a third party, services that are similar to or competitive with the Service;
Any other acts the Company deems inappropriate.

Article 16 (Handling of Confidential Information)

The Subscriber and the Company shall strictly and appropriately manage all technical, business, or other information obtained in connection with the provision or use of the Service (including know-how related to the Service, system information of the Company, and all technical or business information; collectively, “Confidential Information”) and shall not disclose, provide, or leak such Confidential Information to any third party (including the Company’s affiliates or subcontractors) without the prior written consent of the other party.
However, the following shall not constitute Confidential Information:

Information already possessed by the receiving party at the time of disclosure;
Information already publicly known at the time of disclosure, or that later becomes public through no fault of the receiving party;
Information lawfully obtained from a third party after disclosure;
Information independently developed or created without use of the disclosed Confidential Information;
Information required to be disclosed under applicable laws or court orders.

If so instructed by the disclosing party, or upon termination of this Agreement, the Subscriber and the Company shall promptly return or destroy the Confidential Information in its original form and cease any further use.

If the Company discloses Confidential Information of the Subscriber to its affiliates or subcontractors with the Subscriber’s consent, the Company shall bear no liability for the handling of such Confidential Information by those affiliates or subcontractors.

This Article shall remain in force for five years after the termination of the Agreement.

Notwithstanding the foregoing, the Company may use the Subscriber’s Confidential Information, and any data or information provided by the Subscriber in relation to the Service, for the purposes of providing and operating the Service, improving and enhancing its content, and developing new services.

Article 17 (Modifications and Discontinuation of the Service)

The Company may discontinue provision of the Service. In such case, the Company shall provide at least one month’s prior notice to the Subscriber.

The Company may, at its discretion, add to, change, or modify the content of the Service for purposes such as improving the Service.

Article 18 (Damages and Disclaimers)

The Company makes no warranty as to the completeness, accuracy, validity, or utility of the Service’s content, and does not guarantee that the Service or the Subscriber System will be free from interruptions, suspensions, or other failures.
When using the Service, the Subscriber may be redirected to services operated by third parties related to the Service (hereinafter, “External Services”). In such cases, the Subscriber shall, at its own expense and responsibility, use the Service and such External Services upon agreeing to their terms of use and other applicable policies. The Company makes no warranty regarding the completeness, accuracy, or validity of any External Services.
The Company shall bear no liability for any damages resulting from the Subscriber’s failure to update or change information provided to the Company.
The Subscriber shall, at its own cost and responsibility, ensure that its use of the Service does not violate any applicable laws, regulations, guidelines, policies, or industry rules of Japan or any foreign jurisdiction (collectively, “Applicable Laws”). The Company shall not be held liable for any violation of Applicable Laws by the Subscriber in connection with the Service.
The Company shall not be liable for any damages suffered by the Subscriber due to theft or leakage of information relating to the Subscriber caused by unforeseen unauthorized access or similar events.
The Company shall bear no responsibility for any failure or delay in the performance of all or part of the Agreement due to force majeure, including but not limited to natural disasters, fires, labor disputes, embargoes, wars, civil unrest, or outbreaks of infectious diseases.
The Company shall bear no liability for any disputes (whether occurring within or outside the Service) between the Subscriber and third parties. The Subscriber shall resolve such disputes at its own cost and responsibility.
If the Company causes damage to the Subscriber by breaching the Agreement, the Company shall indemnify the Subscriber only for ordinary and direct damages, and only up to the total amount of Service fees paid by the Subscriber during the one-year period immediately preceding the date the damage occurred.
In no event shall the Company be liable for loss of profits, indirect damages, punitive damages, or any other special damages incurred by the Subscriber arising from use of the Service.

Article 19 (Exclusion of Anti-Social Forces)

The Subscriber and the Company each represent and warrant that neither they nor their officers or employees fall under any of the following categories (collectively, “Anti-Social Forces”), and that they will not have any relationship with such entities in the future:
- (1) Organized crime groups, members or quasi-members of organized crime groups, companies affiliated with organized crime, corporate extortionists (sokaiya), groups engaging in criminal activities under the guise of social or political movements, special-intelligence organized crime groups, or any other similar entities as defined by the National Police Agency’s guidelines;
- (2) Individuals or entities having deep personal, capital, or economic relationships with those listed in the preceding item, including providing them with funds or benefits, or utilizing them to gain improper advantage.
The Subscriber and the Company further covenant not to engage, by themselves or through a third party, in any of the following acts:
- (1) Acts involving fraud, violence, or threats;
- (2) Illegal or unreasonable demands;
- (3) Acts interfering with the other party’s business;
- (4) Acts damaging the honor or credibility of the other party;
- (5) Any other acts similar to those listed above.

Article 20 (Force Majeure)

Neither the Subscriber nor the Company shall be liable to the other for any delay or failure in performance of all or part of the Agreement caused by force majeure, including but not limited to earthquakes, typhoons, tsunamis, storms, floods, epidemics, infectious diseases, other natural disasters, wars, riots, civil unrest, terrorism, labor disputes, strikes, enactment or amendment of laws, or orders or dispositions by public authorities.

Article 21 (Agreed Jurisdiction)

The Tokyo District Court shall have exclusive jurisdiction in the first instance over any disputes relating to the Service.

Article 22 (Governing Law)

These Terms and the Agreement shall be governed by and construed in accordance with the laws of Japan.

Article 23 (Language)

If these Terms are prepared in English or any language other than Japanese (hereinafter, “Non-Japanese Versions”), the Japanese version shall be the official version. In the event of any discrepancy between the Japanese version and any Non-Japanese Version, the Japanese version shall prevail.