System Issue Resolution Notice (Resolved on 12nd Feb 2025, 11:20 AM)

Dear Customers,

Thank you for using MonCargo.

First and foremost, we sincerely apologize for any inconvenience caused. We have identified an issue with MonCargo today, but it has now been resolved.

1. Issue Detection Time

February 12, 2025 (Wed) 10:30 AM

2. Issue Resolution Time

February 12, 2025 (Wed) 11:20 AM

3. Details

From 3:00 PM on February 10 to 11:00 AM on February 12, the update of some shipping company information was temporarily halted. The issue has now been resolved, and the service is operating normally.

The cause was a temporary system malfunction, and all functions are now operating as expected. We are committed to further improving and strengthening our monitoring systems to prevent similar issues in the future.

We apologize once again for any inconvenience caused and thank you for your continued support of MonCargo.

For inquiries regarding this matter, please contact us at the following email address:

Contact: info@moncargo.io

Thank you for your continued trust in MonCargo.

MonCargo